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Campaign Management : Analytical CRM has to do with modeling campaign...

Campaign Management : Analytical CRM has to do with modeling campaign management and…. Integration of Analytical CRM in Business Processes: An Application Tom Breur, ING Bank (Netherlands) Abstract The...

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Workflow Management Tools These tools have grown out of traditional...

Workflow Management Tools These tools have grown out of traditional flowcharting tools Many will argue that, by themselves, these tools do not constitute knowledge management tools. They are data...

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Cultural Change : Key lessons learned included people and the cultures that...

Cultural Change : Key lessons learned included people and the cultures that influence…. License 156 Knowledge management 1 Knowledge management Knowledge Management (KM) comprises a range of strategies...

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